Service
After-Sales Service
Installation, maintenance and support that keep your line running.
Service
Service options
01
Installation & commissioning
Positioning, connection, set-up on your product and handover.
02
Remote support
Phone and remote-access diagnostics to solve most issues quickly.
03
On-site service
Field engineers for repairs, upgrades and relocations.
04
Preventive maintenance
Scheduled visits with wear-part replacement and calibration.
05
Service contracts
Fixed-price cover with agreed response times.
06
Upgrades & retrofits
New software, interfaces and options for installed machines.
Service
Warranty
Each machine is covered by a written warranty on parts and workmanship; terms are stated in your quotation. Consumables and wear parts are excluded. Extended cover is available with a service contract.
Service
When you call us
- Have the machine model and serial number ready
- Note any alarm message on the screen
- Tell us what changed — product, material, settings
- Photos or a short video help a great deal
Tell us about your product
Send a sample, a drawing or just a description. We will recommend the right machine and show you the result.